Western Union

We read Western Union's privacy policy so you don't have to.

  • Find out what they do with data about you
  • Contact them if you have a request about that data
Make a request

Organisation information

Description

Payment services processor

Registration country

Austria

Registration number

FC028266

Data Protection Officer

Organisations that use special categories of data, are public bodies, or do large scale processing must appoint a Data Protection Officer.

Email address

privacy@westernunion.com

Data categories collected

Organisations must give details about what categories of data are stored and processed.

  • Bank transactions

  • Criminal recordsSpecial category

  • Date of birth

  • Device information

  • Email address

  • Identity documents

  • Names

  • Postal address

  • Social security number

  • Telephone number

Unusual processing purposes

Organisations must provide information about what they do with data. This section highlights less common uses of data.

This privacy notice does not appear to mention any unusual processing purposes.

Third parties

Organisations must give details about other parties that personal data is shared with.

List of third parties

  • Western Union group companies

  • Agents or business partners who facilitate the money transfer transaction or specific service you have requested

  • Service providers contracted to provide business and customer services including marketing, advertising and customer satisfaction research

  • Service providers contracted to help us validate the accuracy of the information provided by you

  • Third parties that you have authorized to access your account and/or your account information in order to perform services for you

  • Companies involved in mergers and acquisitions of Western Union

How specific is this information?

Third parties are listed as groups

Retention rules

Organisations must give details about how long data is kept.

Summary

Western Union commit to retaining data for only as long as it is required. The policy indicates that as a "general rule", data will not be kept for longer than 10 years unless required by law.

How specific is this information?

  • Retention rules are given without mentioning specific categories of data

  • Specific times are given for how long data is kept

Lawful bases

Organisations must justify collection and use of data under six lawful bases and provide information about their decisions

  • Consent

    "This includes consent for receiving marketing communications, or where otherwise required by applicable law. If we request your consent, we will inform you of the intended purposes for which your information will be processed."

  • Contract

    "This includes using personal information necessary for conducting money transfers, payment services, prepaid cards, or loyalty programmes. We may use this information in the performance of a contract with you or for taking steps to enter into a contract for any of the above or for any other Western Union products or services."

  • Legal obligation

    "This includes using personal information needed to comply with legal and regulatory duties related to anti-money laundering and counter-terrorist financing; detection, prevention and prosecution of fraud and theft as well as preventing illegitimate or prohibited use of our services or other illegal or wrongful activity. This may also include establishing, exercising, or defending legal rights and claims of Western Union and others, and monitoring and reporting compliance issues. This may further include using your personal information to validate and authenticate your identity, and utilizing third parties to help us do so."

  • Legitimate interests

    "This includes using personal information to analyze and improve our products, locations, services, operations, the running of this site and your customer experience, and for measuring marketing return on investment and brand satisfaction. This may include using your information to conduct market research surveys. We may also use your personal information to provide customer services and to help protect the security and integrity of our technology, systems, and services."

Security standards

Organisations must ensure that data is stored and processed securely.

Observations

The policy contains some brief information on how Western Union secure customer data.

How specific is this information?

This organisation provides general details about how they secure data

Data processing addendum

Some organisations offer a data processing addendum that gives data adequate protections when it leaves the EEA.

This privacy notice does not appear to have this information.

Automated decision making

Organisations must give details about how data is used to make decisions without human involvement.

This privacy notice does not appear to have this information.

Complaint information

Organisations must give details about how to make a complaint with a data protection authority.

Summary

This privacy notice contains information about to make a complaint to a data protection regulator

Observations

Western Union direct complaints to their Data Protection Officer in the first instance, and indicate that subsequent complaints can be lodged with a supervisory authority. The policy does not contain contact details for a relevant supervisory authority.

How specific is this information?

This privacy notice doesn't contain specific contact details for a data protection regulator

Design recommendations

Organisations are required to provide privacy information in a transparent way. The Article 29 Working Party has provided recommendations on how to do this.

Assessment

This privacy notice:

  • Has language that is easy to understand

  • Is designed in a way that makes it easy to find information

  • Can be easily found on the organisation's website

Make a request

  • See data they hold about you

    You can ask to see what data Western Union has about you. They usually can’t charge for this, and they must respond to your request within a month.

    Why you might make this request

    You might want a copy of the data about you to understand what data the organisation has collected about you.

    By email

    Email privacy@westernunion.com using a template.

    Template

    Copy template to clipboard

  • Change data they hold about you

    You can ask Western Union to change inaccurate or incomplete data about you. They must respond to your request within a month. Sometimes your request can be refused.

    Why you might make this request

    If an organisation is using information about you which is incorrect, you can ask them to correct it.

    By email

    Email privacy@westernunion.com using a template.

    Template

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  • Delete data they hold about you

    You can ask that Western Union delete information about you. They must respond to your request within a month. Sometimes your request can be refused.

    Why you might make this request

    You might want to delete data about you if, for example, you have stopped using an organisation’s services.

    By email

    Email privacy@westernunion.com using a template.

    Template

    Copy template to clipboard

  • Limit how they use data about you

    You can ask that Western Union only store data about you and not use it. They must respond to your request within a month.

    Why you might make this request

    You might want the accuracy of the data to be verified or you might want the organisation to hold on to data so you can make a legal claim against them.

    By email

    Email privacy@westernunion.com using a template.

    Template

    Copy template to clipboard

  • Stop their use of data about you

    You can ask Western Union to stop using your data for particular reasons. They must respond to your request within a month.

    Why you might make this request

    You might want to stop the organisation using your data to for direct marketing.

    By email

    Email privacy@westernunion.com using a template.

    Template

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  • Export data they hold about you

    You can ask Western Union to move data about you to another service or provide it in a format that can be used by another service.

    Why you might make this request

    You might want to move your data to another organisation to get a better deal.

    By email

    Email privacy@westernunion.com using a template.

    Template

    Copy template to clipboard

  • Challenge an automated decision

    You can ask Western Union to give you information about how they use automated decision making, or ask for a person to review an automated decision.

    Why you might make this request

    You might want to find out about an automated decision if, for example, you were rejected for a bank loan or account.

    By email

    Email privacy@westernunion.com using a template.

    Template

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Last updated 2019-01-24 at 10:01:17 • Download as JSONAPI documentationView on GitHubView on OpenCorporates