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Western Union

The information on this page is from the privacy notice published by Western Union.

You can use this page to learn about how this organisation uses personal data and find out how to make a request related to the data they hold about you.

Make a request

Organisation information


Payment services processor

Registration country


Registration number


Data Protection Officer

Organisations that use special categories of data, are public bodies, or do large scale processing must appoint a Data Protection Officer.

Email address

Data categories collected

Organisations must give details about what categories of data are stored and processed.

  • Bank transactions

  • Criminal recordsSpecial category

  • Date of birth

  • Device information

  • Email address

  • Identity documents

  • Names

  • Postal address

  • Social security number

  • Telephone number

Unusual processing purposes

Organisations must provide information about what they do with data. This section highlights less common uses of data.

This privacy notice does not appear to mention any unusual processing purposes.

Third parties

Organisations must give details about other parties that personal data is shared with.

List of third parties

  • Western Union group companies

  • Agents or business partners who facilitate the money transfer transaction or specific service you have requested

  • Service providers contracted to provide business and customer services including marketing, advertising and customer satisfaction research

  • Service providers contracted to help us validate the accuracy of the information provided by you

  • Third parties that you have authorized to access your account and/or your account information in order to perform services for you

  • Companies involved in mergers and acquisitions of Western Union

How specific is this information?

Third parties are listed as groups

Retention rules

Organisations must give details about how long data is kept.


Western Union commit to retaining data for only as long as it is required. The policy indicates that as a "general rule", data will not be kept for longer than 10 years unless required by law.

How specific is this information?

  • Retention rules are given without mentioning specific categories of data

  • Specific times are given for how long data is kept

Lawful bases

Organisations must justify collection and use of data under six lawful bases and provide information about their decisions

  • Consent

    "This includes consent for receiving marketing communications, or where otherwise required by applicable law. If we request your consent, we will inform you of the intended purposes for which your information will be processed."

  • Contract

    "This includes using personal information necessary for conducting money transfers, payment services, prepaid cards, or loyalty programmes. We may use this information in the performance of a contract with you or for taking steps to enter into a contract for any of the above or for any other Western Union products or services."

  • Legal obligation

    "This includes using personal information needed to comply with legal and regulatory duties related to anti-money laundering and counter-terrorist financing; detection, prevention and prosecution of fraud and theft as well as preventing illegitimate or prohibited use of our services or other illegal or wrongful activity. This may also include establishing, exercising, or defending legal rights and claims of Western Union and others, and monitoring and reporting compliance issues. This may further include using your personal information to validate and authenticate your identity, and utilizing third parties to help us do so."

  • Legitimate interests

    "This includes using personal information to analyze and improve our products, locations, services, operations, the running of this site and your customer experience, and for measuring marketing return on investment and brand satisfaction. This may include using your information to conduct market research surveys. We may also use your personal information to provide customer services and to help protect the security and integrity of our technology, systems, and services."

Security standards

Organisations must ensure that data is stored and processed securely.


The policy contains some brief information on how Western Union secure customer data.

How specific is this information?

This organisation provides general details about how they secure data

Data processing addendum

Some organisations offer a data processing addendum that gives data adequate protections when it leaves the EEA.

This privacy notice does not appear to have this information.

Automated decision making

Organisations must give details about how data is used to make decisions without human involvement.

This privacy notice does not appear to have this information.

Complaint information

Organisations must give details about how to make a complaint with a data protection authority.


This privacy notice contains information about to make a complaint to a data protection regulator


Western Union direct complaints to their Data Protection Officer in the first instance, and indicate that subsequent complaints can be lodged with a supervisory authority. The policy does not contain contact details for a relevant supervisory authority.

How specific is this information?

This privacy notice doesn't contain specific contact details for a data protection regulator

Design recommendations

Organisations are required to provide privacy information in a transparent way. The Article 29 Working Party has provided recommendations on how to do this.


This privacy notice:

  • Has language that is easy to understand

  • Is designed in a way that makes it easy to find information

  • Can be easily found on the organisation's website

Last updated 2018-06-29 at 08:06:07 • Download as JSONAPI documentationView on GitHubView on OpenCorporates