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AXA Insurance UK

The information on this page is from the privacy notice published by AXA Insurance UK.

You can use this page to learn about how this organisation uses personal data and find out how to make a request related to the data they hold about you.

Make a request

  • See data they hold about you

    You can ask to see what data AXA Insurance UK has about you. They usually can’t charge for this, and they must respond to your request within a month.

    Why you might make this request

    You might want a copy of the data about you to understand what data the organisation has collected about you.

    By email

    Email dataprotection.ins@axa-insurance.co.uk using this template

    Copy template to clipboard

    By post

    AXA Insurance UK Plc Brooke Lawrance House 80 Civic Drive Ipswich Suffolk IP1 2AN

    Observations from contributor

    Your personal information will usually be provided to you in writing, unless otherwise requested, or where you have made the request by electronic means, in which case the information will be provided to you by electronic means where possible.

  • Change data they hold about you

    You can ask AXA Insurance UK to change inaccurate or incomplete data about you. They must respond to your request within a month. Sometimes your request can be refused.

    Why you might make this request

    If an organisation is using information about you which is incorrect, you can ask them to correct it.

    By email

    Email dataprotection.ins@axa-insurance.co.uk using this template

    Copy template to clipboard

    By post

    AXA Insurance UK Plc Brooke Lawrance House 80 Civic Drive Ipswich Suffolk IP1 2AN

  • Delete data they hold about you

    You can ask that AXA Insurance UK delete information about you. They must respond to your request within a month. Sometimes your request can be refused.

    Why you might make this request

    You might want to delete data about you if, for example, you have stopped using an organisation’s services.

    By email

    Email dataprotection.ins@axa-insurance.co.uk using this template

    Copy template to clipboard

    By post

    AXA Insurance UK Plc Brooke Lawrance House 80 Civic Drive Ipswich Suffolk IP1 2AN

  • Limit how they use data about you

    You can ask that AXA Insurance UK only store data about you and not use it. They must respond to your request within a month.

    Why you might make this request

    You might want the accuracy of the data to be verified or you might want the organisation to hold on to data so you can make a legal claim against them.

    By email

    Email dataprotection.ins@axa-insurance.co.uk using this template

    Copy template to clipboard

    By post

    AXA Insurance UK Plc Brooke Lawrance House 80 Civic Drive Ipswich Suffolk IP1 2AN

  • Stop their use of data about you

    You can ask AXA Insurance UK to stop using your data for particular reasons. They must respond to your request within a month.

    Why you might make this request

    You might want to stop the organisation using your data to for direct marketing.

    By email

    Email dataprotection.ins@axa-insurance.co.uk using this template

    Copy template to clipboard

    By post

    AXA Insurance UK Plc Brooke Lawrance House 80 Civic Drive Ipswich Suffolk IP1 2AN

  • Export data they hold about you

    You can ask AXA Insurance UK to move data about you to another service or provide it in a format that can be used by another service.

    Why you might make this request

    You might want to move your data to another organisation to get a better deal.

    By email

    Email dataprotection.ins@axa-insurance.co.uk using this template

    Copy template to clipboard

    By post

    AXA Insurance UK Plc Brooke Lawrance House 80 Civic Drive Ipswich Suffolk IP1 2AN

  • Challenge an automated decision

    You can ask AXA Insurance UK to give you information about how they use automated decision making, or ask for a person to review an automated decision.

    Why you might make this request

    You might want to find out about an automated decision if, for example, you were rejected for a bank loan or account.

    By email

    Email dataprotection.ins@axa-insurance.co.uk using this template

    Copy template to clipboard

    By post

    AXA Insurance UK Plc Brooke Lawrance House 80 Civic Drive Ipswich Suffolk IP1 2AN

    Observations from contributor

    You can ask to opt out of automated decision-making but they say it may mean they can’t offer you a quote or policy.

Organisation information

Description

Axa is a global insurance company

Registration country

United Kingdom

Registration number

00078950

Data Protection Officer

Organisations that use special categories of data, are public bodies, or do large scale processing must appoint a Data Protection Officer.

Role

Data Protection Officer

Email address

dataprotection.ins@axa-insurance.co.uk

Postal address

AXA Insurance UK Plc Brooke Lawrance House 80 Civic Drive Ipswich Suffolk IP1 2AN

Data categories collected

Organisations must give details about what categories of data are stored and processed.

Observations

They may also collect:

- details of anyone else included on the policy where they are named on your policy and the relationship to you as policyholder.

- details about your vehicle, property, previous policies or claims, recent damage, information about your travel plans, destination, planned activities and dates of travel.

- information about the nature of your business and commercial assets

- details of bankruptcies and other financial sanctions such as HMRC investigations

It is completely unclear why they may collect details concerning sexual life or sexual orientation, for example marital status

Unusual processing purposes

Organisations must provide information about what they do with data. This section highlights less common uses of data.

This privacy notice does not appear to mention any unusual processing purposes.

Third parties

Organisations must give details about other parties that personal data is shared with.

This section hasn't been completed yet. Help us by updating it on GitHub.

Retention rules

Organisations must give details about how long data is kept.

This section hasn't been completed yet. Help us by updating it on GitHub.

Lawful bases

Organisations must justify collection and use of data under six lawful bases and provide information about their decisions

  • Consent

    - Providing marketing information to you

  • Contract

    - To review your insurance application and provide you with a quote.
    - To evaluate your application and ability to pay for your policy by instalments.

  • Legal obligation

    - Complying with our legal or regulatory obligations

  • Legitimate interests

    - To administer, provide and service your insurance policy, assess eligibility for and handling and paying claims.
    - To communicate with you and resolve any complaints you may have.
    - To prevent, detect and investigate fraud
    - For the purposes of debt recovery
    - For our own management information purposes
    - For analytical purposes and to improve our products and services
    - Providing improved quality, training and security

Security standards

Organisations must ensure that data is stored and processed securely.

This privacy notice does not appear to have this information.

Data processing addendum

Some organisations offer a data processing addendum that gives data adequate protections when it leaves the EEA.

This privacy notice does not appear to have this information.

Automated decision making

Organisations must give details about how data is used to make decisions without human involvement.

Summary

This organisation uses automated decision making

Observations

They use personal information that you and others provide about you, your
family, property, where you live your policy claims history, and other non-personal
information such as garage repair costs or hospital costs to determine your premium
and eligibility.

They use individual credit information about you provided to them by third parties in order to assess your suitability for insurance and the price they offer to you.

The information used to assess your insurance risk includes: verification of your residence at address via bills and electoral roll, historic payment behaviour on financial products, prior insolvency and any prior county court judgements. If they are unable to validate your residence at the insured address or consider your historic payment behaviour with creditors to be significantly adverse they will decline to offer you a price for your insurance risk.

You can ask to opt out of automated decision-making but they say it may mean they can’t offer you a quote or policy.

How specific is this information?

The organisation mentions use of automated decision making for specific purposes

Complaint information

Organisations must give details about how to make a complaint with a data protection authority.

Summary

This privacy notice contains information about to make a complaint to a data protection regulator

Observations

To contact the UK's Information Commissioner’s Officer, go to https://ico.org.uk/global/contact-us/email

You can also phone 0303 123 1113 or write to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire,
SK9 5AF

How specific is this information?

This privacy notice contains specific contact details for a data protection regulator

Design recommendations

Organisations are required to provide privacy information in a transparent way. The Article 29 Working Party has provided recommendations on how to do this.

Assessment

This privacy notice:

  • Has language that is easy to understand

  • Is designed in a way that makes it easy to find information

  • Can be easily found on the organisation's website

Last updated 2018-06-29 at 08:06:08 • Download as JSONAPI documentationView on GitHubView on OpenCorporates