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The information on this page is from the privacy notice published by Insurance2go.

You can use this page to learn about how this organisation uses personal data and find out how to make a request related to the data they hold about you.

Make a request

Organisation information


Insurance2go is one of the trading names of Loyal Insurance specialising in phone insurance. All data collected by Insurance2go is sent to a sister company 'Citymain'

Registration country

United Kingdom

Registration number


Data Protection Officer

Organisations that use special categories of data, are public bodies, or do large scale processing must appoint a Data Protection Officer.


Data Protection Officer

Email address

Telephone number

02392 836839

Postal address

SPB UK & Ireland 3000 Lakeside, North Harbour Western Road Portsmouth Hampshire PO6 3EN

Data categories collected

Organisations must give details about what categories of data are stored and processed.

  • Bank account details

  • Date of birth

  • Device information

  • Email address

  • Names

  • Postal address

Unusual processing purposes

Organisations must provide information about what they do with data. This section highlights less common uses of data.

Third parties

Organisations must give details about other parties that personal data is shared with.

List of third parties

  • Citymain

  • SPB

  • When providing a service in relation to a claim; loss adjusters and service providers for the repair and replacement of an item

  • courts, regulators, law enforcement or in certain cases other insurers

How specific is this information?

Third parties are listed as groups


The corporate structure of these companies makes it difficult to determine which data is sent where.

Retention rules

Organisations must give details about how long data is kept.


In most cases the retention period will be for a period of seven years following the policy record expiry date or the date of claim notification.

How specific is this information?

  • Retention rules are given without mentioning specific categories of data

  • Specific times are given for how long data is kept

Lawful bases

Organisations must justify collection and use of data under six lawful bases and provide information about their decisions

  • Consent

    - By using their website, you consent to the processing of data about you by Google Analytics


They rely on consent and legitimate business interests but don't specify which purposes rely on which lawful basis.

Security standards

Organisations must ensure that data is stored and processed securely.

This privacy notice does not appear to have this information.

Data processing addendum

Some organisations offer a data processing addendum that gives data adequate protections when it leaves the EEA.

This privacy notice does not appear to have this information.

Automated decision making

Organisations must give details about how data is used to make decisions without human involvement.

This privacy notice does not appear to have this information.

Complaint information

Organisations must give details about how to make a complaint with a data protection authority.


This privacy notice contains information about to make a complaint to a data protection regulator


They ask that you please attempt to resolve any issues with them first, by contacting the Data Protection Officer at

How specific is this information?

This privacy notice doesn't contain specific contact details for a data protection regulator

Design recommendations

Organisations are required to provide privacy information in a transparent way. The Article 29 Working Party has provided recommendations on how to do this.


This privacy notice:

  • Has language that is easy to understand

  • Is designed in a way that makes it easy to find information

  • Can be easily found on the organisation's website

Last updated 2018-07-09 at 12:07:18 • Download as JSONAPI documentationView on GitHubView on OpenCorporates