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Barclays Bank

The information on this page is from the privacy notice published by Barclays Bank.

You can use this page to learn about how this organisation uses personal data and find out how to make a request related to the data they hold about you.

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Organisation information

Description

Bank

Registration country

United Kingdom

Registration number

09740322

Data Protection Officer

Organisations that use special categories of data, are public bodies, or do large scale processing must appoint a Data Protection Officer.

Role

Data Protection Officer

Email address

DPO@Barclays.com

Postal address

The Data Protection Officer, Barclays Bank UK PLC, Leicester, LE87 2BB

Data categories collected

Organisations must give details about what categories of data are stored and processed.

Unusual processing purposes

Organisations must provide information about what they do with data. This section highlights less common uses of data.

This privacy notice does not appear to mention any unusual processing purposes.

Third parties

Organisations must give details about other parties that personal data is shared with.

List of third parties

  • Barclays Group companies

  • Payment-processing service providers

  • Other financial institutions who you ask us to deal with

  • Independent third-party service providers

  • Companies that you have paid from your Barclays account

  • Our service providers and agents

  • Our business partners who we provide services with

  • Our Account Pack partners

  • Insurance providers

  • Government Agencies

  • HM Revenue and Customs (HMRC)

  • Any third party after a restructure, sale or acquisition of any Barclays company or debt

  • Any third party after a restructure, sale or acquisition of any Barclays company or debt

  • Any potential guarantor

  • Social media companies

  • Your advisors

  • Fraud prevention agencies

  • Credit reference agencies

  • UK and overseas regulators, law enforcement agencies and authorities

Observations

Data is shared with social media companies "(in an encrypted format so that they can match this to personal data they already hold) to display messages to you about our products and services"

Retention rules

Organisations must give details about how long data is kept.

Summary

Barclays indicate that most data will be retained for six or seven years following account closure or a transaction.

They note that data may be retained after this period if it is necessary to do so to comply with the law.

How specific is this information?

  • Retention rules are given without mentioning specific categories of data

  • Unspecific times for how long data is kept

Lawful bases

Organisations must justify collection and use of data under six lawful bases and provide information about their decisions

  • Consent

    - To contact customers with marketing and offers.

  • Contract

    - To provide, manage and personalise our services to you.
    - To communicate with you about your product / service for legal, regulatory and servicing purposes.
    - To manage complaints, undertake remediation activities (e.g. PPI) and to resolve queries.
    - To develop and improve products and services through assessment and analysis of the information.
    - To undertake checks for the purposes of security, detecting and preventing fraud and money laundering, and to verify identity.
    - To recover debt owed and enforce other contractual obligations.
    - To apply for quotations for insurance products.
    - To provide payment initiation and account information services in relation to accounts you hold with us.
    - To verify your identity.
    - To prevent and detect fraud, money laundering and other crimes.

  • Legal obligation

    - To provide, manage and personalise our services to you.
    - To communicate with you about your product / service for legal, regulatory and servicing purposes.
    - To manage complaints, undertake remediation activities (e.g. PPI) and to resolve queries.
    - To assess and analyse services and for training/quality purposes.
    - To undertake checks for the purposes of security, detecting and preventing fraud and money laundering, and to verify identity.
    - To recover debt owed and enforce other contractual obligations.
    - To apply for quotations for insurance products.
    - To provide payment initiation and account information services in relation to accounts you hold with us.
    - To verify your identity.
    - To prevent and detect fraud, money laundering and other crimes.
    - To comply with regulatory and legal obligations.
    - To prepare high-level anonymised statistical reports.

  • Legitimate interests

    - To provide, manage and personalise our services to you.
    - To manage complaints, undertake remediation activities (e.g. PPI) and to resolve queries.
    - To assess and analyse services and for training/quality purposes.
    - To develop and improve products and services through assessment and analysis of the information.
    - To undertake checks for the purposes of security, detecting and preventing fraud and money laundering, and to verify identity.
    - To contact customers with marketing and offers.
    - May share some personal data with social media companies to display relevant products and services to customers.
    - To recover debt owed and enforce other contractual obligations.
    - To apply for quotations for insurance products.
    - To verify your identity.
    - To prevent and detect fraud, money laundering and other crimes.
    - To comply with regulatory and legal obligations.
    - To prepare high-level anonymised statistical reports.
    - To personalise marketing messages for customers.

Security standards

Organisations must ensure that data is stored and processed securely.

Security standards URL

https://www.barclays.co.uk/security/protecting-your-account/

How specific is this information?

This organisation provides specific details about how they secure data

Data processing addendum

Some organisations offer a data processing addendum that gives data adequate protections when it leaves the EEA.

This privacy notice does not appear to have this information.

Automated decision making

Organisations must give details about how data is used to make decisions without human involvement.

Summary

This organisation uses automated decision making

Observations

Automated decision making is used primarily for screening processes for the purposes of credit lending, and for assessing fraud and money laundering risks.

How specific is this information?

The organisation mentions use of automated decision making for specific purposes

Complaint information

Organisations must give details about how to make a complaint with a data protection authority.

This privacy notice does not contain information about to make a complaint to a data protection regulator.

Design recommendations

Organisations are required to provide privacy information in a transparent way. The Article 29 Working Party has provided recommendations on how to do this.

Assessment

This privacy notice:

  • Has language that is easy to understand

  • Is designed in a way that makes it easy to find information

  • Can be easily found on the organisation's website

Last updated 2018-06-29 at 08:06:12 • Download as JSONAPI documentationView on GitHubView on OpenCorporates