TrueLayer

We read TrueLayer's privacy policy so you don't have to.

  • Find out what they do with data about you
  • Contact them if you have a request about that data
Make a request

Organisation information

Description

Open banking platform for app developers

Registration country

United Kingdom

Registration number

10278251

Data Protection Officer

Organisations that use special categories of data, are public bodies, or do large scale processing must appoint a Data Protection Officer.

Role

Data Protection Officer

Email address

privacy@truelayer.com

Postal address

Data Protection Officer, TrueLayer, c/o RocketSpace, 40 Islington High Street, London N1 8XB.

Data categories collected

Organisations must give details about what categories of data are stored and processed.

This section hasn't been completed yet. Help us by updating it on GitHub.

Unusual processing purposes

Organisations must provide information about what they do with data. This section highlights less common uses of data.

This section hasn't been completed yet. Help us by updating it on GitHub.

Third parties

Organisations must give details about other parties that personal data is shared with.

List of third parties

  • Business parties, suppliers and sub-contractors that assist us in the provision of our Service

  • Parties to whom TrueLayer have a legal obligation to disclose data

  • Parties to enforce or apply our Terms of Service and other agreements

  • Parties to protect the rights, property, or safety of TrueLayer or customers

How specific is this information?

Third parties are listed as groups

Observations

TrueLayer's policy defines the potential recipients of personal data widely without much specificity.

Retention rules

Organisations must give details about how long data is kept.

Summary

TrueLayer indicate that they will not retain information "any longer than we think is necessary". The policy provides some examples of factors which they use to decide the necessary period, but do not refer to specific categories of data or time periods.

How specific is this information?

  • Retention rules are given without mentioning specific categories of data

  • Unspecific times for how long data is kept

Lawful bases

Organisations must justify collection and use of data under six lawful bases and provide information about their decisions

  • Contract

    For the performance of a contract with You;

  • Legitimate interests

    For the purpose of furthering TrueLayer’s legitimate interests including providing better products, services, websites and applications, to operate our websites and applications.

Observations

TrueLayer do not specify which of the lawful bases apply to specific data processing activities, but make it clear that all of their processing activities are justified under either "consent" or "legitimate interests".

Security standards

Organisations must ensure that data is stored and processed securely.

Observations

TrueLayer indicate that they take "reasonable precautions to ensure that it is not lost, misused, accessed, disclosed, altered or destroyed." They do not offer further information on the techniques used.

How specific is this information?

This organisation provides general details about how they secure data

Data processing addendum

Some organisations offer a data processing addendum that gives data adequate protections when it leaves the EEA.

This privacy notice does not appear to have this information.

Automated decision making

Organisations must give details about how data is used to make decisions without human involvement.

This privacy notice does not appear to have this information.

Complaint information

Organisations must give details about how to make a complaint with a data protection authority.

Summary

This privacy notice contains information about to make a complaint to a data protection regulator

Observations

TrueLayer provide details on submitting a complaint to the Information Commissioner's Office as the supervisory authority for data protection in the UK.

How specific is this information?

This privacy notice contains specific contact details for a data protection regulator

Design recommendations

Organisations are required to provide privacy information in a transparent way. The Article 29 Working Party has provided recommendations on how to do this.

Assessment

This privacy notice:

  • Has language that is easy to understand

  • Is designed in a way that makes it easy to find information

  • Can be easily found on the organisation's website

Make a request

  • See data they hold about you

    You can ask to see what data TrueLayer has about you. They usually can’t charge for this, and they must respond to your request within a month.

    Why you might make this request

    You might want a copy of the data about you to understand what data the organisation has collected about you.

    By email

    Email privacy@truelayer.com using a template.

    Template

    Copy template to clipboard

    By post

    Data Protection Officer, TrueLayer, c/o RocketSpace, 40 Islington High Street, London N1 8XB.

  • Change data they hold about you

    You can ask TrueLayer to change inaccurate or incomplete data about you. They must respond to your request within a month. Sometimes your request can be refused.

    Why you might make this request

    If an organisation is using information about you which is incorrect, you can ask them to correct it.

    By email

    Email privacy@truelayer.com using a template.

    Template

    Copy template to clipboard

    By post

    Data Protection Officer, TrueLayer, c/o RocketSpace, 40 Islington High Street, London N1 8XB.

  • Delete data they hold about you

    You can ask that TrueLayer delete information about you. They must respond to your request within a month. Sometimes your request can be refused.

    Why you might make this request

    You might want to delete data about you if, for example, you have stopped using an organisation’s services.

    By email

    Email privacy@truelayer.com using a template.

    Template

    Copy template to clipboard

    By post

    Data Protection Officer, TrueLayer, c/o RocketSpace, 40 Islington High Street, London N1 8XB.

  • Limit how they use data about you

    You can ask that TrueLayer only store data about you and not use it. They must respond to your request within a month.

    Why you might make this request

    You might want the accuracy of the data to be verified or you might want the organisation to hold on to data so you can make a legal claim against them.

    By email

    Email privacy@truelayer.com using a template.

    Template

    Copy template to clipboard

    By post

    Data Protection Officer, TrueLayer, c/o RocketSpace, 40 Islington High Street, London N1 8XB.

  • Stop their use of data about you

    You can ask TrueLayer to stop using your data for particular reasons. They must respond to your request within a month.

    Why you might make this request

    You might want to stop the organisation using your data to for direct marketing.

    By email

    Email privacy@truelayer.com using a template.

    Template

    Copy template to clipboard

    By post

    Data Protection Officer, TrueLayer, c/o RocketSpace, 40 Islington High Street, London N1 8XB.

  • Export data they hold about you

    You can ask TrueLayer to move data about you to another service or provide it in a format that can be used by another service.

    Why you might make this request

    You might want to move your data to another organisation to get a better deal.

    By email

    Email privacy@truelayer.com using a template.

    Template

    Copy template to clipboard

    By post

    Data Protection Officer, TrueLayer, c/o RocketSpace, 40 Islington High Street, London N1 8XB.

  • Challenge an automated decision

    You can ask TrueLayer to give you information about how they use automated decision making, or ask for a person to review an automated decision.

    Why you might make this request

    You might want to find out about an automated decision if, for example, you were rejected for a bank loan or account.

    By email

    Email privacy@truelayer.com using a template.

    Template

    Copy template to clipboard

    By post

    Data Protection Officer, TrueLayer, c/o RocketSpace, 40 Islington High Street, London N1 8XB.

Last updated 2019-01-11 at 10:01:31 • Download as JSONAPI documentationView on GitHubView on OpenCorporates