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Compare the Market

The information on this page is from the privacy notice published by Compare the Market.

You can use this page to learn about how this organisation uses personal data and find out how to make a request related to the data they hold about you.

Make a request

  • See data they hold about you

    You can ask to see what data Compare the Market has about you. They usually can’t charge for this, and they must respond to your request within a month.

    Why you might make this request

    You might want a copy of the data about you to understand what data the organisation has collected about you.

    By email

    Email ctm.dpo@bglgroup.co.uk using this template

    Copy template to clipboard

    By post

    Compare the Market Limited, Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS

    Observations from contributor

    You have to include your email address, full name, date of birth and full address when making an access request.

  • Change data they hold about you

    You can ask Compare the Market to change inaccurate or incomplete data about you. They must respond to your request within a month. Sometimes your request can be refused.

    Why you might make this request

    If an organisation is using information about you which is incorrect, you can ask them to correct it.

    By email

    Email ctm.dpo@bglgroup.co.uk using this template

    Copy template to clipboard

    By post

    Compare the Market Limited, Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS

  • Delete data they hold about you

    You can ask that Compare the Market delete information about you. They must respond to your request within a month. Sometimes your request can be refused.

    Why you might make this request

    You might want to delete data about you if, for example, you have stopped using an organisation’s services.

    By email

    Email ctm.dpo@bglgroup.co.uk using this template

    Copy template to clipboard

    By post

    Compare the Market Limited, Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS

    Observations from contributor

    If you ask Compare the Market to erase your data, they will keep the personal data if they need to to comply with fraud prevention law.

  • Limit how they use data about you

    You can ask that Compare the Market only store data about you and not use it. They must respond to your request within a month.

    Why you might make this request

    You might want the accuracy of the data to be verified or you might want the organisation to hold on to data so you can make a legal claim against them.

    By email

    Email ctm.dpo@bglgroup.co.uk using this template

    Copy template to clipboard

    By post

    Compare the Market Limited, Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS

  • Stop their use of data about you

    You can ask Compare the Market to stop using your data for particular reasons. They must respond to your request within a month.

    Why you might make this request

    You might want to stop the organisation using your data to for direct marketing.

    By email

    Email ctm.dpo@bglgroup.co.uk using this template

    Copy template to clipboard

    By post

    Compare the Market Limited, Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS

    Observations from contributor

    Compare the Market may still use some data relating to you to comply with fraud prevention law.

  • Export data they hold about you

    You can ask Compare the Market to move data about you to another service or provide it in a format that can be used by another service.

    Why you might make this request

    You might want to move your data to another organisation to get a better deal.

    By email

    Email ctm.dpo@bglgroup.co.uk using this template

    Copy template to clipboard

    By post

    Compare the Market Limited, Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS

  • Challenge an automated decision

    You can ask Compare the Market to give you information about how they use automated decision making, or ask for a person to review an automated decision.

    Why you might make this request

    You might want to find out about an automated decision if, for example, you were rejected for a bank loan or account.

    By email

    Email ctm.dpo@bglgroup.co.uk using this template

    Copy template to clipboard

    By post

    Compare the Market Limited, Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS

    Observations from contributor

    Compare the Market don't make decisions about you wholly by automated means. Quotes provided by other insurance companies means that they do use automated decision making to assess your quotes. You need to contact the insurance company, rather than Compare the Market, if you want to have a quote reviewed.

Organisation information

Description

comparethemarket.com is a UK price comparison site.

Registration country

United Kingdom

Registration number

10636682

Data Protection Officer

Organisations that use special categories of data, are public bodies, or do large scale processing must appoint a Data Protection Officer.

Role

Data Protection Officer

Email address

ctm.dpo@bglgroup.co.uk

Postal address

Compare the Market Limited, Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS

Data categories collected

Organisations must give details about what categories of data are stored and processed.

Observations

Historical driving history, insurance claims history, details about your home/vehicle

They collect "details about your relationship". It's unclear if that means a romantic relationship or the relationship with Compare the Market.

Unusual processing purposes

Organisations must provide information about what they do with data. This section highlights less common uses of data.

Observations

Compare the Market also has an app called Meerkat Movies which is unrelated to the core business of price comparison. Meerkat Movies collects your location, information about your device, and will send you marketing information if you consent to that.

Third parties

Organisations must give details about other parties that personal data is shared with.

How specific is this information?

Third parties are listed by name

Observations

When you use Compare the Market, they will share your data with all the companies whose price they compare. They keep a list of the third parties they share data with here: https://www.comparethemarket.com/trusted-partners/

Retention rules

Organisations must give details about how long data is kept.

Summary

Generally, Compare the Market will keep your data for a period of 5 years from when you obtain your quote. If you have an account, they will keep your data while your account with us is active and then if you stop using your account we will generally retain your data for a period of 5 years from that point

How specific is this information?

  • Retention rules are given without mentioning specific categories of data

  • Specific times are given for how long data is kept

Lawful bases

Organisations must justify collection and use of data under six lawful bases and provide information about their decisions

This section hasn't been completed yet. Help us by updating it on GitHub.

Security standards

Organisations must ensure that data is stored and processed securely.

This privacy notice does not appear to have this information.

Data processing addendum

Some organisations offer a data processing addendum that gives data adequate protections when it leaves the EEA.

This privacy notice does not appear to have this information.

Automated decision making

Organisations must give details about how data is used to make decisions without human involvement.

Summary

This organisation does not use automated decision making

Observations

Compare the Market don't do automated decision making but the insurance companies they share data with will necessarily make automated decisions about you. You should contact those companies if you want to review a decision.

How specific is this information?

The organisation mentions use of automated decision making for specific purposes

Complaint information

Organisations must give details about how to make a complaint with a data protection authority.

Summary

This privacy notice contains information about to make a complaint to a data protection regulator

Observations

In the first instance, contact Compare the Meerkat here: https://ctm.secure.force.com/faq

You can also contact the Information Commissioner's Office at www.ico.org.uk

How specific is this information?

This privacy notice doesn't contain specific contact details for a data protection regulator

Design recommendations

Organisations are required to provide privacy information in a transparent way. The Article 29 Working Party has provided recommendations on how to do this.

Assessment

This privacy notice:

  • Has language that is easy to understand

  • Is designed in a way that makes it easy to find information

  • Can be easily found on the organisation's website

Last updated 2018-06-29 at 08:06:13 • Download as JSONAPI documentationView on GitHubView on OpenCorporates