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Moneybox

The information on this page is from the privacy notice published by Moneybox.

You can use this page to learn about how this organisation uses personal data and find out how to make a request related to the data they hold about you.

Make a request

  • See data they hold about you

    You can ask to see what data Moneybox has about you. They usually can’t charge for this, and they must respond to your request within a month.

    Why you might make this request

    You might want a copy of the data about you to understand what data the organisation has collected about you.

    By email

    Email dpo@moneyboxapp.com using this template

    Copy template to clipboard

    By post

    Data Protection Officer, Moneybox, Suite 1.07, 1-2 Hatfields, London, SE1 9PG

  • Change data they hold about you

    You can ask Moneybox to change inaccurate or incomplete data about you. They must respond to your request within a month. Sometimes your request can be refused.

    Why you might make this request

    If an organisation is using information about you which is incorrect, you can ask them to correct it.

    By email

    Email dpo@moneyboxapp.com using this template

    Copy template to clipboard

    By post

    Data Protection Officer, Moneybox, Suite 1.07, 1-2 Hatfields, London, SE1 9PG

  • Delete data they hold about you

    You can ask that Moneybox delete information about you. They must respond to your request within a month. Sometimes your request can be refused.

    Why you might make this request

    You might want to delete data about you if, for example, you have stopped using an organisation’s services.

    By email

    Email dpo@moneyboxapp.com using this template

    Copy template to clipboard

    By post

    Data Protection Officer, Moneybox, Suite 1.07, 1-2 Hatfields, London, SE1 9PG

  • Limit how they use data about you

    You can ask that Moneybox only store data about you and not use it. They must respond to your request within a month.

    Why you might make this request

    You might want the accuracy of the data to be verified or you might want the organisation to hold on to data so you can make a legal claim against them.

    By email

    Email dpo@moneyboxapp.com using this template

    Copy template to clipboard

    By post

    Data Protection Officer, Moneybox, Suite 1.07, 1-2 Hatfields, London, SE1 9PG

  • Stop their use of data about you

    You can ask Moneybox to stop using your data for particular reasons. They must respond to your request within a month.

    Why you might make this request

    You might want to stop the organisation using your data to for direct marketing.

    By email

    Email dpo@moneyboxapp.com using this template

    Copy template to clipboard

    By post

    Data Protection Officer, Moneybox, Suite 1.07, 1-2 Hatfields, London, SE1 9PG

  • Export data they hold about you

    You can ask Moneybox to move data about you to another service or provide it in a format that can be used by another service.

    Why you might make this request

    You might want to move your data to another organisation to get a better deal.

    By email

    Email dpo@moneyboxapp.com using this template

    Copy template to clipboard

    By post

    Data Protection Officer, Moneybox, Suite 1.07, 1-2 Hatfields, London, SE1 9PG

  • Challenge an automated decision

    You can ask Moneybox to give you information about how they use automated decision making, or ask for a person to review an automated decision.

    Why you might make this request

    You might want to find out about an automated decision if, for example, you were rejected for a bank loan or account.

    By email

    Email dpo@moneyboxapp.com using this template

    Copy template to clipboard

    By post

    Data Protection Officer, Moneybox, Suite 1.07, 1-2 Hatfields, London, SE1 9PG

Organisation information

Description

Investment

Registration country

United Kingdom

Registration number

9597755

Data Protection Officer

Organisations that use special categories of data, are public bodies, or do large scale processing must appoint a Data Protection Officer.

Role

Data Protection Officer

Email address

dpo@moneyboxapp.com

Postal address

Data Protection Officer, Moneybox, Suite 1.07, 1-2 Hatfields, London, SE1 9PG

Data categories collected

Organisations must give details about what categories of data are stored and processed.

  • Bank account details

  • Bank transactions

  • Date of birth

  • Device information

  • Email address

  • Identity documents

  • Names

  • Postal address

  • Social security number

  • Telephone number

Unusual processing purposes

Organisations must provide information about what they do with data. This section highlights less common uses of data.

This privacy notice does not appear to mention any unusual processing purposes.

Third parties

Organisations must give details about other parties that personal data is shared with.

List of third parties

  • ISA manager and platform provider that set up your selected products and services

  • Yodlee Inc to facilitate the Round up Service

  • GoCardless Ltd to facilitate direct debits

  • Onfido Ltd to conduct the required background, credit and compliance checks

  • Intercom R&D Unlimited Company to facilitate the in-app chat function

  • Linktexting to facilitate app links sent from our website

  • Other business partners, service providers, suppliers and sub-contractors

  • Analytics and search engine providers that assist us in the improvement and optimisation of our site

  • Companies involved in mergers and acquisitions

  • Law enforcement or other legal bodies where required by law

How specific is this information?

Third parties are listed as groups

Observations

The Moneybox policy makes a notable effort to specify many of the relevant companies by name. Some, however, are still named as groups or categories.

Retention rules

Organisations must give details about how long data is kept.

Summary

Moneybox indicate that they only store personal data for as long as is necessary to fulfil the purposes it was collected for. The policy does not mention any specific time periods for retention.

How specific is this information?

  • Retention rules are given without mentioning specific categories of data

  • Unspecific times for how long data is kept

Lawful bases

Organisations must justify collection and use of data under six lawful bases and provide information about their decisions

  • Consent

    - To process and deliver your selected products and services, including managing payments, fees and charges and HMRC reporting.

  • Contract

    - To register you as a customer
    - To process and deliver your selected products and services, including managing payments, fees and charges and HMRC reporting.
    - To manage our relationship with you, including notifying you about changes to terms & conditions and this privacy notice.
    - To enable you to participate in a prize draw, competition or complete a survey.

  • Legal obligation

    - To manage our relationship with you, including notifying you about changes to terms & conditions and this privacy notice.
    - To administer and protect our business, App and website), including, security, troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting.

  • Legitimate interests

    - To process and deliver your selected products and services, including managing payments, fees and charges and HMRC reporting.
    - To manage our relationship with you, including notifying you about changes to terms & conditions and this privacy notice.
    - To enable you to participate in a prize draw, competition or complete a survey.
    - To administer and protect our business, App and website), including, security, troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting.
    - To deliver relevant App and website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
    - To use data analytics to improve our App, website, products, services, marketing, customer relationships and experiences.
    - To de-identify your data (anonymise or aggregate).
    - To make suggestions and recommendations to you about products or services that may be of interest to you, via electronic means or otherwise such as email, SMS, pop ups or push notifications, targeted social media and our in-App secure notification centre.

Observations

Moneybox offer a comprehensive breakdown of the purposes for which they use data, and the lawful basis under which each one is justified.

Security standards

Organisations must ensure that data is stored and processed securely.

Observations

The policy offers some basic information about the security of personal data but does not offer a detailed explanation of the steps taken to secure it.

How specific is this information?

This organisation provides general details about how they secure data

Data processing addendum

Some organisations offer a data processing addendum that gives data adequate protections when it leaves the EEA.

This privacy notice does not appear to have this information.

Automated decision making

Organisations must give details about how data is used to make decisions without human involvement.

This privacy notice does not appear to have this information.

Complaint information

Organisations must give details about how to make a complaint with a data protection authority.

This privacy notice does not contain information about to make a complaint to a data protection regulator.

Design recommendations

Organisations are required to provide privacy information in a transparent way. The Article 29 Working Party has provided recommendations on how to do this.

Assessment

This privacy notice:

  • Has language that is easy to understand

  • Is designed in a way that makes it easy to find information

  • Can be easily found on the organisation's website

Last updated 2018-06-29 at 08:06:13 • Download as JSONAPI documentationView on GitHubView on OpenCorporates